Privacy Policy

Effective Date: 11 July 2025   

Convis.ai (Company, we, our, or us) is committed to protecting the privacy of users and end customers who interact with our AI-powered voice solutions. This Privacy Policy outlines how we collect, use, and protect your data.

1. Information We Collect

• Call Data: Audio recordings, call metadata, and transcriptions.
• Personal Information: Name, phone number, email, etc., where provided.
• Technical Information: Device identifiers, IP address, browser type, etc.

2. Use of Data

Your data is used to:

• Deliver and improve our voice automation services.
• Record and transcribe calls for audit, compliance, and training.
• Enhance speech recognition and AI capabilities.
• Meet legal and regulatory requirements.

3. Call Recording and Transcription

All calls handled by our systems may be recorded and transcribed. These are used only for:

• Internal training
• Service improvement
• Compliance and audit purposes

4. Data Storage Location

We may store your data in India, where Convis.ai is based, or in other countries where we or our trusted service providers operate. By using our services, you consent to this international data storage and processing.

5. Customer Control Over Bot Behavior

The voice, speech style, tone, language, and behavior of our AI bots are configured by our enterprise clients. Convis.ai is a platform provider and does not author or review customer-defined dialogue, prompts, or behaviors unless explicitly requested.

6. Use of Third-Party Tools

To power our voice bots, we use several third-party providers for Large Language Models (LLMs), Speech-to-Text, Text-to-Speech, and voice synthesis. We do not take responsibility for inaccuracies or failures in AI responses due to limitations or performance of these third-party systems.

7. Data Security

We take appropriate technical and organizational measures including:

• Encryption at rest and in transit
• Access controls
• Regular vulnerability assessments

8. Your Rights

As per applicable Indian laws, you may request access or correction of your personal data, deletion of stored data (subject to legal obligations), or withdrawal of consent (where applicable). Please contact hello@convis.ai to exercise your rights.

9. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a new effective date.